3^rd party provider of employee health care products

Background

A Company that has the specialized expertise, services and technology to help employers, brokers and carriers effectively manage the multiple, ongoing and complex transactions in today’s health and welfare benefit supply chain. They accurately and efficiently moved data and dollars between the buyers and sellers of health and welfare benefits.

The Problem

The Client had recently acquired two other companies and needed assistance in consolidating and standardizing operations.

Scope and Assignment

Synergetics worked in all areas of the business, call centers, data management, IT development and customer relations management. We helped to define a new organizational structure and approach that would allow the flexibility to handle a very seasonal business.

The Results

The improved management systems and practices along with consistent processes in all locations played a major part in approving customer satisfaction. Productivity improved 30% as the Clients ability to adjust to seasonal fluctuations enabled them to adjust staffing.

Synergetics Installations Worldwide, Inc.

75 Congress Street, Suite 201 • Franklin Block Building • Portsmouth, New Hampshire 03801 • (603) 433-8940