A leading provider of customer-valued automobile salvage and claims services to insurance companies and other suppliers.

Background

This Company uses a network of over 60 salvage centers and cooperative agreements to provide services throughout the United States market. To its thousand of suppliers and buyers, the Company is known for its innovative methods in streamlining the total loss vehicle process and in finding ways to save money and improve returns for its customers.

The Problem

A thorough Business Process Re-engineering was needed to design and implement new standards and practices aimed at improving operational efficiency, standardizing processes and implementing tools to measure performance within critical areas of field operations.

Scope and Assignment

Synergetics coordinated a number of employee focus groups aimed at identifying the best practices to be employed throughout the company’s operations. The employees played an important and instrumental role in the model’s development. Synergetics focused on improving workflow efficiencies and eliminating redundancies that improved productivity and resulted in a reduction of staff. Finally the program concentrated on network consolidation opportunities at the service centers.

The Results

The implementation of the MODEL – standard operating procedures based on demonstrated best practices, a set of key performance indicators controlling financial, customer service, and productivity metrics designed to create uniformity across the Company yielded cost savings in excess of $6 million per year.

Synergetics Installations Worldwide, Inc.

75 Congress Street, Suite 201 • Franklin Block Building • Portsmouth, New Hampshire 03801 • (603) 433-8940